Tracking & Returns
Order tracking, branded tracking pages and returns handling at prep centers and 3PLs.
Yes. Most prep centers and 3PLs offer returns management — receiving returned items, inspecting and grading them, then restocking, repackaging, or disposing of them per your instructions. For Amazon sellers, many also process FBA removals and reconditioning, including applying new FNSKU labels before returning units to inventory.
Yes. As each order moves through fulfillment it is assigned a tracking number and status updates at every step — picked, packed, shipped, and delivered. Customers can follow shipments through carrier handoff to delivery, and automated notifications keep everyone informed, reducing “where is my order” support tickets.
White-label tracking lets you show order and shipment tracking under your own brand instead of the 3PL’s or carrier’s. Customers see branded tracking pages and updates throughout fulfillment — picked, packed, shipped, and delivered — reinforcing your brand and reducing support inquiries while the underlying fulfillment is handled by your prep center or 3PL network.